The Holiday Professional

November 7, 2011

October is gone and so was Lydia. Did you wonder, “What happened to Lydia and where is my newsletter?” Some of my readers, including you, may have. As the pace picks up this time of the year, you may, like many of us, have a hard time believing it is already November. Labor Day seems like [...]

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Business Etiquette – A Checklist for Success

September 21, 2011

Is it really important to learn the rules of etiquette and protocol in today's high-speed, high-tech world of business? Do you really need to spend time thinking about how to make a proper introduction, when to present your business card and which fork to use? The answer is an unqualified “yes.” If you care about [...]

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The Secret to Attracting More Customers

August 16, 2011

As I travel around the country and the world, I am constantly struck by the lack of manners today. Few business people seem to place any value on common courtesy, which translates into customer service, which then translates into profits. The lack of business etiquette skills runs the gamut from polite dining, professional dressing to such simple acts [...]

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Turn Off That Cell Phone! Business Etiquette Matters

August 11, 2011

You just can't get away from them.  Everywhere you go cell phones are ringing, vibrating and lighting up. Almost everyone has one in hand, on the meeting room table, and always at the ready. They are hurting business, reputations and relationships.  One of those businesses might be yours. Recently I was part of a team [...]

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Creating Positive Personal Impact – Career Success Advice

August 2, 2011

Just in time for those of you who are looking for some solid career advice and ways to promote your professional life, I have partnered with Bud Bilanich, The Common Sense Coach.  We have coauthored a book called Success Tweets for Creating Positive Impact, being released this month. This is the fourth in a series published by [...]

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National Cell Phone Courtesy Observance Month

July 26, 2011

I just came across an article titled "There is a Month for That: National Cell Phone Courtesy Observance" written by Deborah St. Thomas and published in the North Branford Patch. I am delighted that someone is calling attention to the need for courtesy while using cell phones; however I feel the same way about this as I did when [...]

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LinkedIn Invitations – Polite Responses

July 20, 2011

A few days ago I published my monthly newsletter on the etiquette of responding to LinkedIn invitations.  The title is Your LinkedIn Network – How to Invite People to Join You. I had no idea that I would strike a nerve with so many of my subscribers. If you missed the newsletter, you may read it here. [...]

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Telephone Etiquette Gone Awry

July 20, 2011

The other day I called a local business where I am a frequent customer. I had a simple question. The owner answered the phone, giving the business name and her own. I replied by greeting her and identifying myself.  So far so good.  However as soon as I got the last syllable in Ramsey out of [...]

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Your LinkedIn Network – How to Invite People to Join You

July 16, 2011

Is it me? Am I the only one who finds the standard invitation to join someone's LinkedIn network somewhat abrupt and cold?  LinkedIn has made it quick and simple to send invitations to anyone and everyone.  You just go to your profile, search, find a name and click "Connect."  Off goes a message that reads, "I'd like to add [...]

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Here’s to Customer Service

July 11, 2011

The following is a quote from a sign posted in the elevator of a hotel where I stayed several months ago: "Attention Guests: The electric company has informed us that due to the weather situation in the area, they will be performing rolling blackouts throughout the day today. Please keep this in mind while utilizing the [...]

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