I teach classes on 'Business Etiquette' to the management trainees of large international corporations and I have referred to Ms. Ramsey's book quite often when putting together my workbooks for my training sessions. So many etiquette books are large and cumbersome but this book is something I can carry on a plane with me and review before my next class.
Day To Day On NPR Lydia is interviewed on the topic of How To Orchestrate A Graceful Exit
The Wall Street Journal interviewed Lydia on the topic of Hey, Folks: Here's a Digital Requiem For a Dearly Departed Salutation.