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Excellence in Etiquette
Presentation by Lydia Ramsey
How to master the details that open doors…
and close deals!
Right now your employees are either smoothing the way to bigger accounts and happier customers…or making it easy for someone else to win over your best clients, biggest accounts and greatest profits.
In the customer’s mind, there is little difference between the products and services from one company to the next. What makes you stand out are the professional touches—how you and your employees treat your customers. Courtesy, respect, even the way you handle yourself at a business lunch quickly add up to give you the competitive edge or send you out looking for new business. The slightest lapse can cost you money.
This is the business etiquette course you need to outclass and outlast your competition!
Participants will learn to:
- Use the right
“Polish-to-Profits” skills for any business encounter
- Stand out as the top choice
when approaching new prospects
- Strike the right blend of
professional and personal courtesies in every
networking situation
- Build strong relationships in
person, over the phone and by e-mail
- Create loyal customers and repeat business
This presentation will cover how to:
- Make powerful first
impressions
- Meet and greet with charm and
savvy
- Handle business introductions
with ease
- Dress appropriately for every
business occasion
- Mix and mingle like a pro
- Master the art of small talk
- Use technology to build
relationships and eliminate obstacles
- Make simple courtesies a part of every business encounter
 Call Lydia Now!
Call or connect
with Lydia now for more details on
how to make your next event memorable and meaningful.
912-598-9812
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What Clients have to
say...
Lydia,
"Little things I see and
hear throughout the day now make me think of you
and the service you provided to our team with
your presentation of “Excellence in Etiquette.”
Thank you again for your insight, knowledge and
the copy of your book, Manners That Sell."
Regards,
Earl
McKoon
Neiman Marcus
Group (NMG)
Senior
Specialist
Wipro
Technologies
Lydia,
"It was so good to see you again! The team thoroughly enjoyed
your presentations. We have received numerous
positive comments. You hit the nail on the head
on so many things - from first impressions, to
phone and cubicle etiquette, to dealing with
rumors - it could not have been more relevant. I
know the team will take your suggestions to
heart!! Thank you for making time
for us!”
Lisa D. Watson
Director, Patient Financial
Services
Memorial Health
University Medical Center, Inc.
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